REQUEST FOR SERVICE
Please find our rates and our different options for interventions below.
Outside office hours, our technical services will, in principle, first provide assistance in the event of a total breakdown or a very problematic situation.
Click here for immediate access to the form.
REMOTE ASSISTANCE
| Helpdesk staff 1st and 2nd line |
111 €/hour |
| System specialists |
131 €/hour |
ASSISTANCE ON SITE
OPTIONS
In case an intervention on site is required, you have 3 options, depending on the desired speed of the intervention.
Option 1: Intervention WITHOUT SLA
Startfee : 58 €
Transport (Benelux) : 156 €
Hourly rates for labor: see below.
Option 2: Intervention WITHIN 48 HOURS
Fixed rate, including 30 min. of intervention and transport: 300 €
Hourly rates for labor: see below.
Option 3: Intervention WITHIN 6 HOURS
Fixed rate, including 30 min. of intervention and transport: 750 €
Hourly rates for labor: see below.
HOURLY RATES FOR LABOR
The standard hourly rate is of 111 €/hour.
Depending on the moment of the intervention outside office hours, the following charges apply:
- ** After office hours on weekdays and on Saturday + 50 %
- ** On Sunday or public holidays: + 100 %
The calculation of the total hours of labor performed (to be billed) is done by minimum blocks of 30 minutes.
RATE FOR MATERIALS
Defective material is replaced at standard rates.
"REQUEST FOR SERVICE" FORM
If you subscribed an Omnium Support Contract with us, you don't have to fill in this request for service, you can simply contact us on +32 9 296 45 25, even outside the office hours!
As soon as you click "Submission" below, we will start up the intervention.
Invoice Address:
Address of the site where an intervention is required:
Description of the required intervention:
Please describe here why you need our help.
